bigbunny apps Privacy Policy

1Introduction

bigbunny apps is an online gaming platform serving registered players in the Philippines. As part of operating the platform, we collect and process certain personal information — for account management, transaction processing, security, and to improve the experience for Filipino users.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have over your own data. It is written in plain language so it is accessible to all players, whether you are based in Manila, Cebu, Davao, or anywhere else in the Philippines.

If you have any questions about this policy or how your data is handled, you can reach the bigbunny apps support team at [email protected].

2Data We Collect

We collect personal data in several ways — directly from you when you register and use the platform, and automatically through your interactions with the site and app. The main categories of data collected are:

3How We Use Your Data

Personal data collected by bigbunny apps is used for the following purposes:

• Account creation and management — setting up and maintaining your player account, verifying your identity, and processing KYC documents.
• Transaction processing — handling deposits and withdrawals in PHP, including verification that payment accounts belong to the registered account holder.
• Platform security — protecting accounts through OTP verification, monitoring for suspicious activity, and investigating potential fraud or policy violations.
• Customer support — responding to queries, resolving account issues, and following up on reports from players.
• Platform improvement — understanding how players use the platform in aggregate to improve features, performance, and the overall experience.
• Responsible gaming — monitoring for patterns that may indicate a player needs support or intervention based on responsible gaming guidelines.
• Legal and compliance purposes — fulfilling obligations that apply to platform operations, including maintaining records and responding to lawful requests.

We do not use personal data for purposes unrelated to operating the platform. We do not use your data for advertising on third-party platforms or for profiling unrelated to your platform account.

4Data Sharing

bigbunny apps does not sell your personal data to any third party. Your information is shared only in the following limited circumstances:

• Payment processors — financial data is shared with payment service providers (such as banks and e-wallet operators) only to the extent necessary to process your transactions in PHP.
• Identity verification providers — KYC document verification may involve a third-party identity verification service, which processes your ID documents under a data processing agreement.
• Technology service providers — third parties who help operate the platform's infrastructure, hosting, and security may have limited, controlled access to data under strict confidentiality obligations.
• Legal requirements — we may disclose personal data in response to lawful requests from Philippine authorities or other legal obligations applicable to our operations.

All third parties that access personal data as part of the above are required to handle it in accordance with appropriate data security standards and only for the specified purpose.

5Cookies and Tracking

The bigbunny apps platform uses cookies and similar technologies to support platform functionality and improve the user experience. These are small data files stored on your device when you visit the site or use the app.

Types of cookies used on the platform include:

• Essential cookies — required for the platform to function, including maintaining your logged-in session and OTP verification flow.
• Performance cookies — used to understand how players navigate the platform, helping to identify and fix issues.
• Preference cookies — store settings such as language preference and display options to improve your experience on return visits.

Essential cookies cannot be disabled as they are necessary for the platform to operate. You can manage non-essential cookies through your browser settings, though this may affect certain aspects of the platform experience.

6Data Security

bigbunny apps applies technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. These measures include:

• SSL (Secure Socket Layer) encryption for all data in transit between your device and the platform.
• OTP (one-time password) verification required at login to prevent unauthorised account access.
• Access controls limiting which internal personnel can view personal account data, on a need-to-know basis.
• Regular security monitoring of platform systems for unusual or suspicious activity.

While bigbunny apps applies strong security practices, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials — including your password and OTP codes — confidential and secure. If you believe your account has been compromised, contact support immediately.

7Data Retention

bigbunny apps retains personal data for as long as your account is active and for a reasonable period thereafter, or as required to meet legal, compliance, or dispute resolution obligations.

Specific retention periods vary by data type:

• Account identity and registration data is retained for the life of the account and a defined period following closure.
• Transaction records are retained as required for financial record-keeping purposes.
• KYC documents are retained in accordance with applicable verification and compliance requirements.
• Customer support communications are retained for a reasonable period to support follow-up and quality purposes.

When personal data is no longer required and there is no legal basis for continued retention, it is deleted or anonymised using appropriate methods.

8Your Rights

As a registered user of bigbunny apps in the Philippines, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion — in certain circumstances, you may request deletion of your personal data. Note that some data may be required to be retained for legal or compliance reasons.
• Right to object — you may object to certain types of data processing where legitimate grounds exist.
• Right to data portability — in applicable cases, you may request that your data be provided in a structured, machine-readable format.

To exercise any of these rights, contact bigbunny apps support at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9Minors

bigbunny apps is strictly for adults aged 21 and above in the Philippines. The platform does not knowingly collect or process personal data from anyone under the age of 21. Account registration requires age confirmation, and identity verification is required before withdrawal processing.

If bigbunny apps becomes aware that personal data has been collected from a person under 21, the account will be closed immediately and the associated data will be deleted. If you believe a minor has registered on the platform using your details or otherwise, contact support immediately.

10Policy Updates

bigbunny apps may update this Privacy Policy from time to time as the platform evolves or as applicable requirements change. When material changes are made, we will update the effective date shown at the top of this page and make reasonable efforts to notify registered account holders through their registered contact details.

Continued use of the bigbunny apps platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your data is handled.

11Contact

If you have questions or concerns about this Privacy Policy, how your personal data is handled, or wish to exercise any of your data rights, please contact the bigbunny apps support team: